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Transaction-Bound Messaging

When Messaging Unlocks & Becomes Available

Learn why messaging requires an active transaction on ServiceHub to protect against spam and harassment.

3 min readUpdated August 2026

Transaction-Bound Communication

On ServiceHub, you cannot randomly private message strangers or unsolicited users. Direct messaging is strictly bound to active service transactions.

When Does Chat Open?

  • Direct Bookings (Flow A): Cash chat unlocks after provider acceptance. GCash Test Mode chat unlocks after verified payment creates the accepted booking, without another provider acceptance.
  • Custom Job Requests (Flow B): Chat unlocks when offer acceptance creates the booking. For GCash Test Mode, payment must succeed first.

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