Answers for every step.

Learn how to find a service, post a request or offer your skills. Get clear guidance on search locations, verification, bookings, queues and payments.

Open your quick start

Start with a common question

Six useful routes for the moments members ask about most.

Identity and residencyHow member verification works Trust Score systemHow reputation changes over time Service queuesHow first-come, first-served works Direct bookingsRequest a listed service safely Messaging rulesWhen a conversation becomes available Payment recordsUnderstand internal payment holds

Browse by what you need

Thirteen help collections, organized around the way marketplace work actually moves.

13 collections

Start safely

Learn the account, verification, reputation, and safety foundations first.

Getting StartedLearn how ServiceHub connects local seekers and providers across communities.4 guides Residency Verification & AccountUnderstand residency proofs, verification badges, and Limited Mode.4 guides Trust Score & ReputationHow your 0-100 Trust Score works, how it changes, and what it unlocks.4 guides Safety, Reports & DisputesFiling dispute reports, admin dispute review, and safe practices.2 guides

Find and arrange work

Understand listings, bookings, offers, queues, and transaction messaging.

Services & ListingsBrowsing reusable listings, submitting requests, and managing provider availability.4 guides Bookings & Direct RequestsHow direct bookings work from initial request to final completion confirmation.3 guides Service Requests & OffersPosting custom job requests, receiving offers from providers, and accepting an offer.3 guides First-Come, First-Served QueueHow the live capacity queue works, wait time estimates, and online booking flow.3 guides Transaction-Bound MessagingWhy chat is tied to active bookings and when it unlocks or becomes read-only.2 guides

Manage active work

Track payments, reviews, notifications, and marketplace activity.

Payments & Internal Hold RecordsPayMongo Test Mode payments, on-site cash arrangements, and payment security.4 guides Ratings & Community ReviewsLeaving star ratings, skill tags, and automated AI review summaries.1 guide Notifications & AlertsUnderstanding booking updates, verification alerts, and real-time badges.1 guide Activity & Transaction TrackerTracking active jobs, action-required steps, and complete transaction history.1 guide

Frequently read guides

Good starting points for new seekers and providers.

What is ServiceHub?A service marketplace where seekers and providers discover nearby services and work by location, radius and category.Basics / 3 min read Seeker vs. Provider Roles ExplainedUnderstand how a single ServiceHub account lets you effortlessly switch between hiring and offering services.Basics / 3 min read Why Residency Verification is RequiredLearn why identity and residency verification is the cornerstone of trust and safety on ServiceHub.Verification / 3 min read Verification Statuses ExplainedUnderstand the difference between UNVERIFIED, PENDING_REVIEW, APPROVED, and REJECTED statuses.Verification / 2 min read What is Limited Mode?Learn what actions unverified accounts can and cannot perform on ServiceHub.Verification / 3 min read What is Trust Score?Understand the reliability score, star ratings, and verification badge as separate measures.Trust Score / 3 min read

Need help with an account or dispute?

ServiceHub administrators review identity and residency verification, marketplace reports, and booking disputes across participating communities.

Read safety and support guides