Genuine, Transaction-Verified Reviews Only
Both participants can review the other participant once after their booking is confirmed as completed. The target is determined from the booking, and self-reviews are blocked. Booking-linked reviews can still contain subjective or misleading feedback, so a moderation process is available.
Review Components
- 1 to 5 Star Rating: Overall rating of quality, communication, and punctuality.
- Written Review Comment: Explain 1- or 2-star ratings in at least 10 characters. Written feedback is optional for 3-to-5-star ratings.
- Feedback Tags: Select descriptive tags such as "On Time", "Skilled", "Fair Pricing", "Clean Work", or "Polite".
The 24-Hour Edit Window
Seekers and Providers can edit their own submitted review for 24 hours. Low ratings still require an explanation. Posting, editing, hiding, or restoring a review does not change Trust Score.
Responding to or disputing a review
- Open your User Profile and choose Reviews.
- Use Respond publicly to review to explain your perspective respectfully. This response is visible with the review.
- Use Report review policy violation for threats, manipulation, harassment, irrelevant content, or fabricated participation. Explain the violation and supporting details in at least 20 characters.
- Track the dispute in Trust History. The review author has 48 hours to explain before Admin can uphold the dispute, unless they respond earlier. Admin records a reasoned decision. Harmful content can still be hidden through separately audited direct moderation.