Submit an appeal
- Open your User Profile and choose Trust History.
- Find an uncorrected report or cancellation penalty and select Appeal trust penalty.
- Explain the disputed finding in at least 20 characters and identify relevant booking messages or evidence. Do not include passwords or identity documents.
- Follow the case under Review disputes and trust appeals in the same tab.
What the decision means
An appeal does not automatically hide a review or restore trust. If upheld, the original recorded deduction is reversed once, within the 0-to-100 boundaries. If rejected, the finding remains. The decision is recorded with a reason.
Another active administrator must review an appeal against the original administrator’s finding when one is available. If only that administrator is available, the same-administrator decision is explicitly audit logged. One case is allowed per original penalty.
Administrators can correct an eligible recorded event with a documented reason and password confirmation. They cannot enter arbitrary rewards or deductions through the correction form.
Existing accounts
The new policy keeps old events visible and records a policy adjustment removing earlier review-based points and duplicate booking penalties. Historical completion rewards remain recognized; the new mutual reward and 30-day limit apply to new eligibility decisions.