When to File a Report
If you encounter a problem during an active or completed booking (such as a provider no-show, incomplete service, inappropriate behavior, or payment dispute), you can file an official Report.
Accepted Report Reasons
- NO_SHOW: Provider or seeker failed to arrive at the scheduled time without notice.
- POOR_SERVICE_QUALITY: Service delivered was severely defective or failed agreed specifications.
- INCOMPLETE_SERVICE: Job was abandoned before finishing agreed scope.
- SCAM_OR_FRAUD: Attempt to solicit off-platform payment scams or deceptive billing.
- INAPPROPRIATE_BEHAVIOR: Harassment, abusive language, or disrespectful conduct.
- OVERPRICING: Unagreed price increases demanding higher cash on-site.
How Admins Arbitrate Disputes
When a report is filed, ServiceHub administrators receive the complete case file: reporter info, accused info, booking details, and complete untampered chat logs.
- Warning: Formal caution recorded on the user's profile.
- Trust Deduction: -10 points deducted from the offending user's Trust Score.
- Cancellation & Reversal: In Test Mode, eligible online cancellations record an explicit simulated reversal. This does not represent a real-money refund.
- Account Suspension / Ban: Immediate revocation of platform access for serious offenses.